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ServiceNow develops cloud software that uses AI to automate business workflows across IT, customer service, employee operations, and security.
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Products 5
AI AgentsAI agents that act autonomously to automate workflows and complete work.
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Public news HiRey read · Updated Nov 13, 2026
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Products 5
News
Public news HiRey read · Updated Nov 13, 2026
- Oct 2026Expanded its OpenAI partnership with ChatGPT workflow integration and plans for employee access to OpenAI tools.newsroom.servicenow.com
- Oct 2026Introduced AI Passport to control AI agent permissions at runtime and expanded AI governance capabilities.newsroom.servicenow.com
- Oct 2026Announced AI Workflow Factory and Autonomous Engineer for building and running enterprise AI workflows.newsroom.servicenow.com
- May 2026Expanded AI Control Tower with capabilities to discover, monitor, govern, secure, and measure enterprise AI systems.newsroom.servicenow.com
- May 2026Launched AI specialists for IT, CRM, employee services, and security and risk as part of its Autonomous Workforce expansion.newsroom.servicenow.com
- May 2026Introduced Otto, an AI interface combining Now Assist, Moveworks, and AI Experience for work across departments and systems.newsroom.servicenow.com
- Apr 2026Announced a Financial Analyst Day for May 4, 2026, in Las Vegas, with executive presentations and financial updates.investor.servicenow.com
- Apr 2026Announced built-in AI, data connectivity, workflow execution, security, and governance across its product portfolio.investor.servicenow.com