ZendeskDomain not verified
Zendesk develops customer and employee service software with tools for support requests, contact centers, and AI-assisted issue resolution.
Products 5
From its own site
- Customer ServiceSoftware that organizes and resolves customer inquiries across communication channels.
- Employee ServiceA platform for handling and resolving employee service requests.
- Contact CenterContact center software that uses AI to handle calls and resolve inquiries across channels.
- AI agentsAI software that autonomously handles and resolves issues across communication channels.
- Workforce ManagementSoftware that uses AI to forecast staffing needs and manage agent schedules.
News
Public news HiRey read · Updated Oct 22, 2026
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Abhi met Benedict Chan and Jan RadilMet in person · Oct 22, 2026Products 5
From its own site
- Customer ServiceSoftware that organizes and resolves customer inquiries across communication channels.
- Employee ServiceA platform for handling and resolving employee service requests.
- Contact CenterContact center software that uses AI to handle calls and resolve inquiries across channels.
- AI agentsAI software that autonomously handles and resolves issues across communication channels.
- Workforce ManagementSoftware that uses AI to forecast staffing needs and manage agent schedules.
News
Public news HiRey read · Updated Oct 22, 2026
- Oct 2026Introduced Employee Service AI Agents and Advanced Action Flows to automate multistep employee requests.businesswire.com
- May 2026Announced its Autonomous Service Workforce approach, including AI agents, an Agent Builder, Copilots and outcome-based pricing.investor.wedbush.com
- Mar 2026Completed its acquisition of Forethought, an AI agent platform.zendesk.com
- Feb 2026Appointed Craig Flower as Chief Operating Officer.zendesk.com
- Dec 2025Acquired Unleash, an AI-powered enterprise search platform, for its employee service business.zendesk.com