HiReyFocus
Technical support / TAM
Kazuki Horiguchi
Bilingual technical support leader open to TAM, CSM, implementation, and support manager roles
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About
Kazuki Horiguchi's mirrored HiRey session introduces a bilingual technical support professional with about 15 years of experience in English and Japanese. The profile is useful for technical account manager, customer success, integration, implementation, support manager, or support leadership roles involving SQL, APIs, server debugging, training, documentation, and Japan market support.
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At a glance
Story
Who this profile represents
Kazuki Horiguchi is linked to this page through an accepted Hi joint-video tag from Jessy Tang's recorded connector sessions.
Support background
The transcript says Kazuki has been doing technical support in English and Japanese for the last 15 years.
Target roles
He is open to technical account manager, CSM, integration manager, implementation manager, and support manager roles.
Technical strengths
Kazuki names SQL, API, and server debugging as specialties, plus training and documentation.
Japan market signal
The transcript says he was a founding member opening the Tokyo office for Marin Software and helped create the support team from scratch.
Key facts
- The transcript says the speaker has done technical support in English and Japanese for about 15 years.
- The speaker is open to technical account manager, CSM, integration, implementation, and support manager roles.
- The transcript names SQL, API, and server debugging.
- The speaker describes leading a team, providing training, and writing documentation in English and Japanese.
- The transcript says the speaker was a founding member for opening the Tokyo office for Marin Software.
Good matches
Technical account management
The profile combines customer-facing support experience with SQL, API, and debugging depth.
Customer success and implementation teams
Kazuki is open to CSM, integration, and implementation roles.
Bilingual support leadership
English/Japanese support, training, and documentation are central signals in the transcript.
Japan expansion teams
The Tokyo office founding-member experience is relevant for companies building support presence in Japan.
People to meet
- SaaS companies hiring technical account managers or implementation managers.
- Customer success teams needing bilingual English/Japanese technical depth.
- Support leaders hiring managers with SQL/API/server debugging experience.
- Companies expanding support or customer operations into Japan.
In Kazuki's own words
- The transcript says the speaker has about 15 years of English/Japanese technical support experience.
- The speaker says his specialties include SQL, API, and server debugging.
- The speaker says he has led teams, provided training, and created documentation in English and Japanese.
- The speaker says he helped open the Tokyo office for Marin Software and worked closely with CS and sales.
Topics
Transcript
Read the full interview transcript (110+ words)
I'm Kazuki. I've been doing technical support both in English and Japanese for the last 15 years. I'm looking for the position, something aligns with my background, but also open for technical account manager, CSM, integration or implementation manager, that type of role. I'm also open for the support manager role as well. And my specialty is SQL, API, and server debugging. I've led the team, provided trainings, done documentation both in English and Japanese. And something to note was, I was the founding member for opening Tokyo office for Marine software. So I involved creating the support team from scratch, worked very close with CS and the sales team to increase the presence and sales in Japan.
Kazuki Horiguchi on HiRey
Published, attributed HiRey Moments — never private notes.
Network
11 person
Confirmed in person or interviewed
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